Working Paper

A Whole New World: Charting Unexplored Territories in Consumer Research with Generative Artificial Intelligence

Kiwoong Yoo, Michael Haenlein, and Kelly Hewett

Jun 27, 2024

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Develops a conceptual framework and provides empirical evidence that Generative AI Large Language Models (LLMs) can help to identify potential gaps in the consumer research literature, draw on theories across multiple disciplines, design experiments, administer experiments to hundreds of generated personas, and obtain near-instantaneous feedback to gain insight into experimental design or hypotheses.

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