Working Paper

An Emerging Theory of Customer Misconduct in Platform Ecosystems

Hari Sridhar, Ju-Yeon Lee, Narendra Bosukonda and Shuai Yan

Aug 27, 2024

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Synthesizes research on the use and abuse of social media for a typology that defines and categorizes platform misconduct, identifies its drivers, demonstrates its consequences, and suggests strategies for platform owners to combat it.

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