Chatbots as Allies: Sexual Minorities Are More Likely to Use Chatbots as Friends – MSI

Working Paper

Chatbots as Allies: Sexual Minorities Are More Likely to Use Chatbots as Friends

Pengyuan Wang, Jiaqi Cao and Julio Sevilla

Dec 20, 2024

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Analyzes online search queries and conducts controlled experiments to determine whether and why sexual minorities may be more likely than others to adopt chatbots for recreational purposes and as virtual friends.

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research recap

Why Excluded Minorities May Include Chatbots as Friends

As AI chatbots become more sophisticated, their use may grow beyond customer service support to become an integral part of society. In response to possible isolation or social exclusion, sexual and other minorities are likely to be among the first to adopt chatbots for recreational purposes and as virtual friends.

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